Support

FAQ's

How can you verify your Kidzzy account?
- Verification is only applicable for users who have registered/signed up via email ID or mobile number. Users signing up using social login do not need to verify their Kidzzy account.
- Users signing up using email ID, please follow the steps given below:
  - Once you have registered on the Kidzzy platform, check your email inbox (check your email Spam folder if you do not see an email in your inbox).
  - Open the email received from Kidzzy.
  - Click on the verification link mentioned in the email.
  - You have successfully verified your Kidzzy account!
  - Now you can visit the Kidzzy app or website, and login using the registered email ID and password.
- Users signing up via mobile number, please follow the steps given below:
How can you reset your Kidzzy account password?
- Click on Forgot Password link on the sign-in page.
- If you have registered on the Kidzzy platform using email ID, please provide the registered email ID.
  - You will receive an email with a link to reset the password in your email inbox.
  - Click on the link, and enter the new password and re-enter it to confirm.
  - Click on Update.
  - You can now login to your Kidzzy account using your registered email ID and the new password.
- If you have registered on the Kidzzy using mobile number, please provide the registered mobile number.
  - You will receive an SMS with a 6-digit OTP.
  - Visit the Kidzzy app or website and enter the OTP, the new password and re-enter it to confirm.
  - You can now login to your Kidzzy account using your registered mobile number and the new password.
How can you cancel your subscription on iOS?
- If you have an iPhone/iPad, please follow the steps given below:
  - Launch the Settings app.
  - Tap on iTunes and the App Store.
  - Tap on your Apple ID.
  - Tap View Apple ID when the pop up window appears.
  - Enter your Apple ID password, face ID, or fingerprint ID when prompted.
  - Tap on Subscriptions.
  - Tap on View Apple ID, then tap on Subscriptions.
  - Tap on the Subscription you want to cancel.
  - Tap on Cancel Subscription.
  - Tap on Confirm when prompted to confirm that you want to cancel your subscription.
  - After your current subscription period ends, iTunes will no longer bill you for your Kidzzy subscription.
- If you have a Mac, please follow the steps given below:
  - Open iTunes on your Mac.
  - Go to the Store section of your Music Library.
  - Click on the Accounts link in the right column.
  - Sign in, if necessary.
  - Scroll down to the Settings header.
  - Click on Manage next to Subscriptions.
  - Find the subscription you wish to cancel and press Edit.
  - Press Cancel Subscription.
How can you access videos you have downloaded/offline videos?
- Open the Kidzzy app
- Tap on the menu
- Tap on Downloads
- Downloaded content will be visible.
- Click on the content you wish to view and start watching.
Note: You need to be logged in (online or offline) to view your downloads. Downloaded videos will be available on your device for 7 days from the date of download.
What are the modes of payment available to pay the subscription amount?
- If you are subscribing to Kidzzy from India:
  - If you are an iOS user, you can only pay via iOS in App Purchases.
  - If you are an Android user, you can pay via Google in App Purchase or use credit card, debit card, net banking, wallets via CC Avenue, and PayTM.
  - If you are using our website, you can pay via credit card, debit card, net banking, wallets via CC Avenue, and PayTM.
- If you are subscribing to Kidzzy from any country apart from India:
  - If you are an iOS user, you can only pay via iOS in App Purchases.
  - If you are an Android user, you can pay via Google in App Purchase or credit card, debit card, net banking, and wallets via CC avenue.
  - If you are using our website, you pay via credit card, debit card, net banking, and wallets via CC avenue.

Are subtitles available for shows on the Kidzzy app?

Subtitles are available for selected shows as of now, but we are working towards enabling subtitles for all our content.

Following shows have subtitles.

1	Adrishya
2	Dariba Diaries
3	Devlok with Devdutt Pattanaik S1
4	Indian Martial Arts
5	Indipedia
6	Kahi Suni
7	Made In India
8	Mid Wicket Tales with Naseeruddin Shah
9	Raja Rasoi Aur Andaaz Anokha (Season 1)
10	Raja Rasoi Aur Anya Kahaniyaan (Season 1)
11	Raja Rasoi Aur Anya Kahaniyaan (Season 2)
12	Rakkt (Season 1)
13	Rakkt (Season 2)
14	Sanrachna
15	Stories by Rabindranath Tagore
16	Time Machine
17	Tyohaar Ki Thaali (Season 1)
18	Tyohaar Ki Thaali (Season 2)
19	Yam Kisi Se Kam Nahi
20	Ekaant Sarhad Paar
21	Devlok with Devdutt Pattanaik S2
22	Devlok with Devdutt Pattanaik S3
23	The Great Escape(6 episodes)
24	Lost Recipes
25	Daanav Hunters
26	Dharmakshetra
27	Ekaant (Season 1)
28	Ekaant (Season 2)
29	Lost Recipes (Season 2)
30	Raja Rasoi Aur Andaaz Anokha (Season 2)
31	Regiment Diaries
32	Roz Sunday
33	Sharanam: Safar Vishwaas Ka... (Season 2)
34	Sharanam: Safar Vishwaas Ka... with Juhi Chawla
35	Siyaasat
36	Umeed India
37	A Tent, A Truck & Talkies
38	Air Battle of Srinagar
39	GD Bakshi - Air Battle of Srinagar
40	GD Bakshi - Killer Squadron
41	GD Bakshi - The 1965 Indo-Pakistan War
42	GD Bakshi - The Fall of Dhaka
43	Hai Junoon
44	Janani
45	Killer Squadron
46	Life Zara Hatke
47	Nagaland - The Hornbill Festival
48	Nagaland - The Sons of Jepfu
49	Royal Enfield - Brands of India
50	Rupa's Boutique
51	The 1965 Indo - Pakistan War
52	The Fall Of Dhaka
53	URI: THE FORGOTTEN BATTLE
54	Himalayan Misfits
55	Elephant Whisperer and Maya Memsaheb
56	Naga - The Eternal Yogi
57	Smile Pinki
58	The Pad Piper
59	Cyber Yodha
60	Balasinor Rediscover India's Dinosaurs
61	Raghu Rai
62	Curry Pow
63	Rampath
64	Nandadevi
65	Jewels Of The Sea
66	Tololing
67	Superman of Malegaon
68	Ghat Ghat Ka Paani
69	Beehad
70	Mahouts of Kerala
71	Wall Stories
72	Beyond Bollywood
73	Hit The Road

Do I have to pay to watch content?
- Kidzzy has both free and premium content. Except for premium content, all other content can be enjoyed without paying any charges.
How do I know what Content I have to pay for?
- Except for premium content, all other content on Kidzzy is free All premium content comes with a 'PREMIUM' tag on it, so you can easily identify them from the rest of the content.
How do you cast content from the Kidzzy app on Chromecast?
- Set up your Chromecast and connecting it to the same Wi-Fi network as your mobile device.
- Open the Kidzzy App from your Android/iOS phone or tablet and select the video you want to cast.
- Select the Cast icon on the top-right corner of your screen to cast the content.
- Select the Chromecast device on which you want to cast the video.
- Your phone/tablet works just like a television remote controller. You can adjust volume, fast forward the video, and stop and play the video at your convenience.
- Click on the ‘Cast’ icon and select ‘Disconnect’ to stop casting.
How can you cast content on Apple TV using an iOS device?
- Your iOS device should be connected to the Apple TV that you want to stream videos on.
- With the Airplay feature on your iOS device, select the option to watch videos on your Apple TV.
- Make sure your iOS device is on the same Wi-Fi network as your Apple TV.
- Select the video you want to watch from your device and press the Airplay button (this option will not show if you are not on the same Wi-Fi network as the device you wish to connect with).
- Select the Apple TV from the Airplay devices that show up, and your content will begin streaming on your Apple TV screen.
How can you watch content from the Kidzzy app on multiple devices simultaneously using the same account?
- Viewing content on multiple devices simultaneously using the same account is currently not supported on Kidzzy.
- You will have to pause the content on the current device and click on play on the other device, after 10 seconds. The content will start playing on the second device.
What can you do if you have already paid for your subscription but are still unable to access paid content on the Kidzzy (and are asked to pay for subscription)?
- Please make sure you are logged in on the same account you bought the subscription from.
- If you are asked to subscribe even after using the correct account, please get in touch with us via the Contact Us link on the app/website.
- Please make sure to attach the transaction receipt of your subscription in your email.
How can you sign up on Kidzzy?
- We have five modes of signing up on Kidzzy.
  - Email ID
  - Mobile Number
  - Facebook account
  - Twitter account
  - Google Plus account
- Use any of these methods to sign up on Kidzzy.
- To sign up, click on the Sign In link on the website/app.
- Click on the Sign Up button, select any of the mentioned options to create an account on Kidzzy.
How do you get a refund?
- Kidzzy does not offer a refund policy. A one-time subscription, once availed of, cannot be refunded.
However, in case your Kidzzy subscription is set on auto-renewal, you can disable it for the next cycle. This will ensure that your subscription isn’t renewed once the current subscription period ends.
On which platforms is Kidzzy available?
- App
  - Kidzzy app is currently available on Google Play Store and Apple Store. Click on the links below to download our app.
  - Google Play
  - Apple Store
- Website
  Please visit the link below to access the content on Kidzzy through our website.
  https://epicon.epicchannel.com
- TV App
  - Something awesome is in the works! Kidzzy will be available on the following TV platforms in a couple of months.
  - MI TV
  - Amazon Fire TV
  - Apple TV
  - Roku
  - Android TV
What can you do if your Kidzzy app crashes repeatedly?
Our team of engineers have tested the app prior to release, but there may be unpredictable scenarios, given that there are various devices and OS versions. We do take crash reports very seriously. In the case of repeated app crashes, we request you to write to us on epicon@epicchannel.com. Do provide us with the details** mentioned at the end of this answer. A couple of quick checks that you will need to perform at your end before you report the issue to us:
- a. Have you enabled all necessary permissions for the Kidzzy app on your device?
  It needs Phone/SMS/Messaging and Storage permissions. Offline downloads will need Storage permission. To verify permissions, follow these steps: Go to Settings > Apps. Scroll down till you see Kidzzy and click on it. Now, click on Permissions and enable both 'Phone' and 'Storage' permissions (Note: Options may be named differently on different phones).
- b. Have you installed any customized themes?
  Some phones allow you to change the default theme. In some cases, themes may interfere with the functionality of some applications causing frequent app crashes. You might want to reset themes and check if that was causing it. Do write to us if the issue persists after you have reset the theme to default.
**Send us the details of your device: User ID, Device Manufacturer, Device Model Number, Device OS and Version, Kidzzy App Version. If possible, also send us a screenshot of your 'My Account' page.
Why can't you find your downloaded videos on the Kidzzy app after the latest update?

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email: epicon@epicchannel.com